Most items are returnable (see return restrictions and reasons below) for any reason. Our Returns Department must be notified of all returns. Items must be returned within 30 days of original date of receipt. No returns will be accepted without notification (Return without prior authorization below). You may notify the returns department by submitting a return request (click the button below) or calling (213) 617-0233.
SoccerShopUSA.com is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 30 days of original date of receipt.
Requesting a Return Authorization Number
To return an item, click the button above with the label "Return an Item" or e-mail us at firstname.lastname@example.org to obtain a Return Authorization Number. Please provide the following information in your e-mail:
• Order Number
• Item(s) and quantity you wish to return.
• Reason for the return.
Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a UPS mailing label to return the items at our expense.
Packaging and Sending Returns
Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.
Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.
Once received by our Returns Department, SoccerShopUSA.com accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:
These products will only be accepted in the event of a manufacturer's defect or an error on our part.
Opened computer media, including but not limited to CD's and DVD's, will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs. Please be aware that when returning a product that shipped via Free Shipping, our actual outbound shipping costs will be deducted from your return. Items being returned directly to the manufacturer may be subject to a restocking fee. You will be responsible for the cost of returning the item to SoccerShopUSA.com.
If we sent you a defective item, an incorrect item, or the item was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order in a reasonable time frame, please contact us within 2 business days and we will investigate and, if necessary, process a replacement.
Returns Without Prior Authorization
In order to keep prices low for all customers, a return authorization is required to return merchandise. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.
Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly. For assistance in contacting a manufacturer, call us at (800) 464-5425 or e-mail email@example.com.
As soon as we receive your returned items, we will inspect and process the items. Refunds will be processed back to the original method of payment, Refunds are normally processed within one to two weeks. Allow one week to receive replacement merchandise.